What information is missing or would make your decision to buy easier? What is your biggest fear or concern about purchasing this item? Where you able to complete the purpose of your visit today? If you did not make a purchase today, what stopped you?

After purchase questions

Was there anything about this checkout process we could improve? What was your biggest fear or concern about purchasing from us? What persuaded you to complete the purchase of the item(s) in your cart today? If you could no longer use [product name], what's the one thing you would miss the most? What's the one thing that nearly stopped you from buying from us?

Other useful customer questions

Do you have any questions before you complete your purchase? What other information would you like to see on this page? What were the three main things that persuaded you to create an account today? What nearly stopped you from creating an account today? Which other options did you consider before choosing [product name]? What would persuade you to use us more often?

Customer Survey